Hiper are resellers of MITEL VoIP products and have considerable expertise in voice technology and systems. We can assist you evaluate the introduction of VoIP telephony to your organisation.

With a twin goal of increasing functionality and reducing total costs of ownership (TCO), Hiper will examine your current legacy telephone systems, determine the suitability or otherwise of your current voice and data networks, and expose the main issues that will affect your migration to a fully featured and integrated VoIP deployment.

This process will involve an in-depth examination of the following factors:

Legacy Investments - While VoIP offers substantial benefits and the technology has now advanced to the point where it can be an attractive alternative for business use many companies have made a substantial investment in existing legacy telephony systems. Unless there is a clear rationale for it, scrapping all your existing PABX equipment, handsets and cabling to replace them with a total VoIP solution is likely to be costly.

Hybrid and Coexisting Systems - Initially it makes sense to introduce VoIP as an addition to your existing PABX-based system and gradually increase your level of sophistication as and when you need more functionality.

An important strength of VoIP architecture is that it can operate side-by-side with your existing systems. By initially restricting the roll-out of VoIP to a single department such as sales, and then extending it to the rest of the business as your needs dictate, you can minimise disruption and stagger your costs.

Key Factors - If you decide to use VoIP it is essential to check out the robustness of the networks you will be relying upon to ensure smooth implementation. Voice communication is far too important for it not work reliably in all conditions.

Hiper can make sense of the following vital issues for you:

• Quality of Service (QoS).
• Network and Systems Reliability.
• Technical Support.
• Network and Systems Security.
• Applications Integration.

As an authorised Mitel VoIP dealer, Hiper can design and supply a customised VoIP solution taking into account all factors discussed above and centred around your specific requirements.