Hiper is a Glasgow-based managed service provider of IT solutions for small to medium-sized organisations.

We use our cloud-based platforms to remotely monitor and manage your IT equipment 24/7, ensuring that it is patched, updated, secured and maintained so your staff can enjoy as much uptime as possible, thereby allowing them to be as productive as possible when working.

Although we’re based in Glasgow, we remotely manage IT installations for our clients all over Scotland, the UK and beyond.

If it’s connected to the internet, we can look after it.

In addition, we have an experienced team of developers building websites and innovative web apps leveraging the ModX and Django frameworks, PHP, Python & MySQL.

Hiper have invested in and built systems that enable us to look after our clients' IT in any geographical location, from any geographical location. We continue to develop our systems to allow quicker resolution of issues and to keep things running as smoothly as possible.

•   24x7 Proactive IT Monitoring
•   Helpdesk 0830-1730 Monday - Friday
•   Glasgow-based office
•   No Sales Team
•   30-Day Rolling Service Agreement
•   Clear Charging Structure
•   Friendly, Personal Service
•   Prestigious Client List

The core building blocks of Hiper's solutions include, but are not limited to:

•   Cloud-based Security – BitDefender, Barracuda Email Security Services, Mesh, DMARC, DKIM and SPF management.
•   Cloud-based Solutions - Microsoft 365 including Office apps, NFon Cloud Telephony
•   Web and Internet - Secure Web Hosting, ModX Web Development, Django Web Development, PHP Web Application Development, SSL Certificate Management, Websites, Databases, Domain & DNS Management
•   Resilience and Redundancy - Datto Backup Appliances, N-Able Cloud Backup Services for Microsoft 365 and on-premises servers and client machines
•   Professional Services Automation (PSA) and Remote Monitoring and Management - NinjaRMM Remote Monitoring and Management, N-Able MSP Manager (PSA)
•   Hardware and Software - We procure, configure, deploy and manage hardware and software. We even responsibly dispose of legacy and redundant equipment once it's reached end-of-life and is decommissioned properly.
•   Cyber Essentials -  We can help in guiding you through the process of attaining Cyber Essentials accreditation.

The recent Covid-19 situation presented significant IT challenges for many businesses, particularly those who have IT assets and a workforce based in centralised office locations.

•   Can your staff work from home or in alternative locations?
•   Do your staff need to be set up with secure remote access?
•   Is your telephone system ready for remote working?
•   Can your IT be managed, remotely monitored and remotely fixed?   

Unexpectedly, ‘lockdown’ became the central driver of IT and Digital Strategy and has demonstrated a need for companies to become instantly agile and flexible to cope with the demands of remote working. A lasting legacy of Covid-19 will doubtless be a reorganisation of the ways in which staff work and how they interact with company systems.

For many years now Hiper have assisted clients migrate many core IT functions to the cloud, ushering in new flexible ways of working and permitting workers to securely work remotely from home. This has been invaluable to our clients in maintaining operations during the current lockdown period.

Our cloud-based telephone, Remote Monitoring and Management, Professional Services Automation, Helpdesk / Ticketing, and Support Tools mean we can look after your IT from a distance, lessening requirements for on-site visits.